Shipping Policy

Welcome to Lorlie Sales Store! We’re passionate about bringing you fabulous fashion that makes you feel confident and stylish. Our Shipping & Returns Policy is designed to ensure your shopping experience is as delightful as our collections.

Shipping Information

Order Processing Time

We work quickly to get your fashion finds to you! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two convenient shipping options to deliver your style selections:

Please note: We ship worldwide except to certain Asian countries and remote areas. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

Your style satisfaction is our priority! If your items aren’t quite right, we’re here to help.

Return & Exchange Timeline

We accept returns and exchanges within 15 days from the date you receive your package.

Return Condition Requirements

To be eligible for return or exchange, items must be:

• In original condition with all tags attached
• Unworn, unwashed, and undamaged
• In original packaging
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

1 Submit Your Return Request

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

2 Wait for Authorization

Our style team will review your request and email you a Return Authorization Number within 2 business days. Do not send items without this authorization.

3 Package Your Items

Securely package the items you’re returning, including:

• All original tags and labels
• Original packaging
• Copy of your receipt or order confirmation
• Return Authorization Number clearly visible on the package

4 Ship Your Return

Mail your return package to:

Lorlie Sales Store Returns
4669 Apple Lane
MEMPHIS, US 63555

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise.

5 Processing Your Return

Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email confirmation when your return has been processed.

Refund Information

Once your return is processed:

• Refund Timeframe: 5-10 business days for the refund to appear in your original payment method
• Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping costs are non-refundable
• Store Credit: If you choose store credit, it will be emailed to you within 24 hours of return processing

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate the item you want to exchange for in your request
• We’ll ship your new item once we receive and process your return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference

Defective or Incorrect Items

If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.

Thank you for choosing Lorlie Sales Store – where your style journey matters!