Returns & Exchanges

Your Style Satisfaction Guarantee

At Lorlie Sales Store, we want you to love your fashion finds as much as we do! Just like our commitment to your privacy, we’re dedicated to ensuring your complete satisfaction with every purchase from our stunning collections.

Return & Exchange Timeline

We accept returns and exchanges within 15 days from the date you receive your items. This gives you plenty of time to ensure your new fashion pieces fit perfectly and match your style expectations.

Condition Requirements

To be eligible for return or exchange, items must be:

• In original condition with tags attached
• Unworn, unwashed, and undamaged
• In original packaging
• Accompanied by the original receipt or order confirmation

Step-by-Step Return Process

1 Submit Your Return Request

Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information.

2 Wait for Authorization

Our style team will review your request and email you a Return Authorization Number within 2 business days. Do not send items without this authorization.

3 Package Your Items

Securely package the items you’re returning, including:

• All original tags and labels
• Original packaging
• Copy of your receipt or order confirmation
• Return Authorization Number clearly visible on the package

4 Ship Your Return

Mail your return package to:

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise.

5 Processing Your Return

Once we receive your return, please allow 3-5 business days for processing. You’ll receive an email confirmation when your return has been processed.

Return Request Template

Copy and paste this template into your email to [email protected]:

Refund Information

Once your return is processed:

• Refund Timeframe: 5-10 business days for the refund to appear in your original payment method
• Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping costs are non-refundable
• Store Credit: If you choose store credit, it will be emailed to you within 24 hours of return processing

Exchange Process

For exchanges:

• Follow the same return process above
• Clearly indicate the item you want to exchange for in your request
• We’ll ship your new item once we receive and process your return
• If the exchange item costs more, you’ll need to pay the difference
• If the exchange item costs less, we’ll refund the difference

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged unless defective:

• INTIMATES (unless manufacturing defect)
• HALLOWEEN ACCESSORIES that have been opened or used
• Items without original tags or packaging
• Items showing signs of wear or damage

Defective or Incorrect Items

If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs and expedite your replacement or refund.